Easing the Customer Experience

Being hard to work with risks reputational and monetary damage to our organizations. If your customers are external, that can mean lost membership dues, sales, volunteerism, etc. If your customers are internal, you risk damaging your corporate culture, collaboration, competitive edge, and resiliency. We should strive to do better, for our customers and our companies.

Photo credit: Image of frustrated woman on mobile phone, looking at computer, by DC Studio on Freepik.com.