Our Services

User Research & Usability

We can help you learn about your target audiences so you can meet their needs, engage them, and inspire action. Our user research services include—

  • facilitated workshops

  • surveys

  • interviews

  • usability testing & evaluation

  • focus groups

  • user persona development

  • card sorting (having users organize information)

  • tree testing (having users test navigation)

    Email us or call us at +1 571.643.6020 to get started.

User Experience (UX) Strategy

What do the users of your sites and products want? Being successful means balancing your business goals with the needs and interests of your customers.

We work with our clients to—

  • define and prioritize their own goals

  • understand the audiences they are trying to engage, and

  • plan a design strategy.

We bring creativity and a wealth of experience to our strategy work—and we provide a clear path forward to success and continual improvement.

Email us or call us at +1 571.643.6020 to get started.

Information Architecture & Taxonomy

Information architecture and taxonomy are all about organizing, labeling, and classifying information so your audiences–and search engines–can find it easily.

We have decades of experience producing sitemaps, navigation schemes, and classification taxonomies for large and small digital products, including complex, multi-platform digital environments and narrowly focused apps.

Email us or call us at +1 571.643.6020 to get started.

Content UX & Editorial Services

Let us help you craft the right messages to engage your target audiences. We specialize in usable, accessible content that engages and leads to action.

We have 20+ years of experience writing, editing, and proofreading for multiple media. To make sure your copy is clear, audience-focused, and on-brand, let us help.

Email us or call us at +1 571.643.6020 to get started.

Website Evaluations

If the answer to any of the following questions is “no,” it’s probably time for a website evaluation:

  • Is your website up to date and aligned with your brand?

  • Can users easily find the information they need by browsing and searching?

  • Are you maximizing your online conversions?

  • Are you confident you know what you want to accomplish in your upcoming website redesign?

  • Is your site helping you compete and succeed in your market?

We can help you answer all these questions and more. We’ll evaluate your site for design, usability, content, functionality, competitiveness, traffic/usage, and effectiveness in supporting your goals and those of your target audiences. Our report will include detailed recommendations you can act on.

Email us or call us at +1 571.643.6020 to get started.

RFPs & CMS Vendor Selection

If you need to determine which content management system (CMS) is right for your new website and/or choose a vendor to implement it, let us be your business consultant. We write requests for proposal (RFPs) and manage CMS selection processes for our clients, acting as objective advisors. Our tried-and-true, repeatable process involves quantitative and qualitative methods to help you find the right-fit system and/or vendor.

Email us or call us at +1 571.643.6020 to get started.