About

Olkin Communications Consulting, launched in 2004, is a user experience (UX) and communications consultancy based in the Washington, D.C., area. We have a SWaM designation as a woman-owned small business in Virginia.

We provide user-centered research, strategy, communication, and information design services that help clients align their digital presence, messaging, and products with their target audiences, for greater success. We partner with a select few technology and design firms to provide a full suite of digital services.

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Jacqui Olkin, Owner & Principal Consultant

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Jacqui has 20+ years of experience consulting to associations, not-for-profits, technology companies, media and entertainment companies, healthcare companies, and government agencies. She worked for nearly a decade in educational nonprofit publishing before founding Olkin Communications Consulting. She holds a bachelor’s degree with honors from Brown University and a master’s degree from Boston University.

Jacqui received an Emmy Award as project editor and coauthor of the multimedia “Biography Project for Schools” with A&E Networks, and has been the user experience (UX) lead and information architect on multiple award-winning websites.

Jacqui’s articles on user-centered design topics have been published in Association Publishing magazine, American Society of Association Executives (ASAE) newsletters, and Smart Business Ideas magazine, among other publications. She was a panelist on an Association Women in Tech podcast in 2024.

Jacqui founded and serves as the president of a 501c3 charitable nonprofit called Rides for Refugees, which helps low-income refugees in the United States obtain transportation so they can get to work and become self-reliant.

Since 2019, Jacqui has served on the board of directors of Global Woman P.E.A.C.E. Foundation, a 501c3 charitable nonprofit dedicated to fighting gender-based violence.

Jacqui Olkin, Principal Consultant