About

Olkin Communications Consulting, launched in 2004, is a user experience (UX) and communications consultancy based in the Washington, D.C., area. We have a SWaM designation as a woman-owned small business in Virginia.

We provide audience research, content strategy, and ‘information design’ services that help clients align their digital presence, messaging, and products with their target audiences. We partner with a select few technology and design firms to provide a full suite of digital services.

Read Case Studies of our work.

Jacqui Olkin, Owner & Principal Consultant

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Jacqui has 20+ years of experience consulting to associations, businesses, NGOs, and government agencies. She provides expert leadership in digital design projects and helps clients create audience-aligned communications that can adapt as needs change. Her areas of focus include user experience (UX) research and strategy, usability, information architecture and taxonomy, and content strategy and governance. She takes pride in teaching her clients how to apply user-centered principles in their work far beyond the consulting engagement.

Before founding Olkin Communications Consulting in 2004, Jacqui worked in association publishing. She holds a bachelor’s degree with honors from Brown University and a master’s degree from Boston University. She received an Emmy Award as project editor and coauthor of the multimedia “Biography Project for Schools” with A&E Networks and has been the UX lead on multiple award-winning websites. She has published on user-centered design topics in Association Publishing magazine, American Society of Association Executives (ASAE) newsletters, and Smart Business Ideas magazine, as well as on her blog.

Jacqui founded and serves as the president of a 501c3 charitable nonprofit called Rides for Refugees, which provides vehicles to permanently resettled refugees in the United States, so they can get to work and become self-reliant.

Jacqui Olkin, Principal Consultant