Our mission is to share expert knowledge, build strong relationships, and deliver lasting value to our clients.

Jacqui Olkin
Principal Consultant

Olkin Communications Consulting, launched in 2004, is a user experience consultancy based in the Washington, D.C., area. We have a SWaM designation as a woman-owned small business in Virginia.

Contact Olkin Communications Consulting, or call +1 571-643-6020.

Jacqui Olkin, owner and principal consultant, has 20+ years of electronic and print communications experience with international and national associations, educational and charitable not-for-profits, technology companies, government entities, and a Big Five consulting firm. She holds a bachelor’s degree with honors from Brown University, and a master’s degree from Boston University. Her areas of focus include user experience strategy, information architecture, taxonomy, content strategy, and web business consulting.

Jacqui received an Emmy Award in 2000 as project editor and coauthor of the multimedia “Biography Project for Schools” with A&E Networks. Commendations for other projects include a 2014 Association Media & Publishing Gold EXCEL Award, 2014 Webby, 2013 Horizon Interactive Bronze Award, and a Washington EdPress award for poster design.

Jacqui is a member of the User Experience Professionals Association (UXPA), the American Society of Association Executives (ASAE), Association Media and Publishing (AM&P), American Society for Information Science & Technology (ASIS&T), and D.C. Web Women. She has judged communications competitions for Washington EdPress and AM&P, and presented posters at Information Architecture Conference (IAC) 2019 and UXPA D.C. 2019.

Jacqui’s articles on various aspects of user-centered web design have been published in Association Publishing magazine, American Society of Association Executives (ASAE) newsletters, and Smart Business Ideas magazine, among other publications. She blogs here.

Jacqui serves on the board of directors of the Global Woman P.E.A.C.E. Foundation, a charitable not-for-profit. She is a runner and a devoted fan of the Washington Nationals baseball team.