User Experience for Web & MobileWe've created successful web and mobile experiences for a decade, serving international and national clients: associations and other not-for-profits, technology firms and other businesses, and the public sector. We bring expertise, creativity, and passion to every engagement, to help our clients communicate and transact business more effectively. Contact us today to discuss your project.
What We Do
Web StrategySuccess starts with a solid strategy, based on realistic goals and a deep understanding of your target audiences. We'll listen, analyze, learn, help you prioritize, and develop an online strategy your organization will enthusiastically adopt. We use surveys, interviews, ethnography, and other research methods in our strategy work. More about Web Strategy >
UsabilityThrough usability testing and analysis, we'll uncover usability problems on your site, intranet, or app and tell you how to solve them. We can do testing online, on-site, or in a lab. We also offer heuristic evaluations (a.k.a. expert reviews), card sorting, tree tests, and eye tracking. More about Usability >
Information ArchitectureOne of the most pervasive problems on the web is poor "findability," difficulty finding relevant content by browsing and searching. We have deep experience organizing multi-audience, content-rich websites, designing mobile navigation, and developing taxonomies for medical, scientific, and educational content. More about Information Architecture >
Responsive DesignWe design award-winning responsive websites and mobile experiences, following a user-centered design process honed over a decade. We are technology-neutral, experienced in designing for various CMSs, including Convio, Drupal, Ektron, Kentico, SharePoint, SiteCore, and WordPress. More about Design >
Blog: News & Musings
By Jacqui Olkin and Duane Degler Today's association may be a producer of information, a curator of information,...
By Duane Degler and Jacqui Olkin Search is an increasingly important component in desktop and mobile online...
What would you say if someone walked up to you and asked, “Who are you?” and then, “What is important about your...
Part of my job as a user experience consultant is to impress upon my clients the importance of content in creating an...
“The new website will highlight first-person stories of student members, making the case for career skills and leadership training. The site will make it easy to understand what SkillsUSA does and how to get involved,”
“The new websites are meeting their goals and are deemed successful communications, marketing, and member-service platforms for ULI. “
“D.C. WASA had an antiquated website with navigation based on the organization’s departmental structure, rather than the needs of customers.”
“YUSA wanted to standardize the way they classify and organize information, to help facilitate internal knowledge management and external communications. . .”