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We create web and mobile experiences that are usable, strategic, engaging, and successful.
  • Web Strategy
  • Website Evaluations
  • Design
  • Information Architecture & Taxonomy
  • Usability Analysis & Testing
  • Audience Analysis & User Research
  • Content Strategy

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From The Blog

  • Image of light-enhanced neurons
    Why You Shouldn’t Worry about Preparing Your Content for AI
    4 months ago
  • Associations: Personalization Requires Reflection & Governance
    2 years ago
  • Rock Fans at Concert
    Think Like a Rockstar: Using Your Annual Conference to Deepen Relationships and Build Brand
    3 years ago
  • Achieving a Shareable Information Ecosystem for Your Association
    3 years ago
  • Image of Nancy Drew
    8 Tips For Achieving User-Friendly Search
    4 years ago
  • Message in a Bottle by Leyram Odacrem
    Content May Rule the Web, but Message Comes First
    4 years ago
  • Question Mark Graffiti
    Who Needs Your Content?
    5 years ago
  • Guarding Your Web Project Against Disruptive Newcomers
    5 years ago
  • Get Rid of Your Junk Before You Move
    5 years ago
  • Feeding the Beast: Some Thoughts on Carousels and Other Website Features
    5 years ago

What We Do

  • Digital Strategy
  • Evaluations
  • Design
  • Information Architecture & Taxonomy
  • Usability Analysis & Testing
  • Audience Analysis & User Research
  • Content Strategy
  • Content Management Consulting

Contact us for help with your website, intranet, or application.

Recommendations

Jacqui is a consummate professional who oozes credibility. ‘Been there, done that’ – Jacqui has pretty much seen it all and is keen on what works. Not simply a ‘yes’ person, Jacqui will guide you into making decisions that will benefit your online presence and, ultimately, your constituency. Hire Jacqui and you won’t be disappointed. —Adam Hostetter

Twitter

  • "Oh, whoops--female bodies exist." Yet another example of failing to #design with and for actual humans, in all the… t.co/r7Ab072LKW Time ago 5 Hours via Twitter for Android
  • RT @danramsden: Just found one of the badges I made for my World IA Day talk in 2015. It reminded me of ⁦⁦@louisrosenfeld⁩ closing talk ⁦@t… Time ago 5 Hours via Twitter for Android
  • Just wrote reminders on my project whiteboard of the anxieties & uncertainties my #IA/ #UX work will ease--for user… t.co/dedeW1bwhB Time ago 20 Hours via Twitter for Android

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