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We create web and mobile experiences that are usable, strategic, engaging, and successful.
  • Web Strategy
  • Website Evaluations
  • Design
  • Information Architecture & Taxonomy
  • Usability Analysis & Testing
  • Audience Analysis & User Research
  • Content Strategy

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From The Blog

  • Image of light-enhanced neurons
    Why You Shouldn’t Worry about Preparing Your Content for AI
    10 months ago
  • Associations: Personalization Requires Reflection & Governance
    3 years ago
  • Rock Fans at Concert
    Think Like a Rockstar: Using Your Annual Conference to Deepen Relationships and Build Brand
    3 years ago
  • Achieving a Shareable Information Ecosystem for Your Association
    4 years ago
  • Image of Nancy Drew
    8 Tips For Achieving User-Friendly Search
    4 years ago
  • Message in a Bottle by Leyram Odacrem
    Content May Rule the Web, but Message Comes First
    4 years ago
  • Question Mark Graffiti
    Who Needs Your Content?
    5 years ago
  • Guarding Your Web Project Against Disruptive Newcomers
    5 years ago
  • Get Rid of Your Junk Before You Move
    5 years ago
  • Feeding the Beast: Some Thoughts on Carousels and Other Website Features
    5 years ago

What We Do

  • Digital Strategy
  • Evaluations
  • Design
  • Information Architecture & Taxonomy
  • Usability Analysis & Testing
  • Audience Analysis & User Research
  • Content Strategy
  • Content Management Consulting

Contact us for help with your website, intranet, or application.

Recommendations

I worked with Jacqui for our website redesign project. Her in-depth knowledge and attention to detail made a difficult project much easier and a lot more fun to manage. She has excellent communication skills and is great at building consensus from a diverse and opinionated staff. The work she did was absolutely first rate. —Craig Moore, Web and Technology Manager at SkillsUSA

Twitter

  • RT @jaketapper: “We should soundly reject language coming out of the mouths of any of our leaders that feeds a climate of fear and hatred o… Time ago 48 Days via Twitter for Android
  • RT @brianklaas: 🇬🇧Pop. 65 million 🇺🇸Pop. 330 million (5x) 🇬🇧Video game revenues: ≈$5 billion 🇺🇸Video game revenues: ≈$25 billion (5x) 🇬🇧… Time ago 48 Days via Twitter for Android
  • RT @JohnJiao: Let me make this absolutely, 100%, crystal clear, as a Johns Hopkins-trained scientist and ER doctor: There are ZERO studies… Time ago 48 Days via Twitter for Android

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